February 11, 2016

Performing Single File Restore in the Edge Portal

File Restore from Data Center

Mistakes happen. Files accidentally get deleted, systems crash and all of the sudden your files are gone. At Edge Hosting, we are obsessed with protecting your data. We believe backups shouldn’t be an option. You can never predict the next time you might lose your data, so it’s best to always be prepared. We perform backups nightly and keep those backups for 14 days.

Now, right from the Edge Portal, customers on physical servers will be able to restore their files with the click of a button. You won’t have to rely on Edge’s support team to recover your lost files and depending on the size of the file, you’ll be able to schedule a restore to a previous backup in a matter of seconds. Customers will also be able to review their backup history within the Edge Portal.

How to Perform Single File Restore in the Edge Portal:

1. Login to your Edge Portal



2. From the Systems Detail page click on the “Backups and Recovery” tab.

Edge Portal - Backups & Recovery Page


3. Within the Backups and Recovery page, there will be two sections:

Restore Files and Folders
This section displays the last 14 days of backups performed on the server. This is where you will be able to restore single files and folders.

Previous Restore Jobs
This section displays the last 30 days of restores performed on the server. You can also cancel in-progress restore jobs.


4. To restore a single file, you must first select a backup to restore.
From the Restore Files and Folders section, click on the backup “Job ID” link.

Edge Portal - Select a Backup To Restore

This will open up a new page containing “backup details”.


5. From the “backup details” page you can select individual files or folders to restore.
Expand top level drives by clicking on the green icon. This will display a file tree to locate the files you want to restore. You can continue to expand this tree by clicking within the folders to see individual files. Select the file or folder by clicking the checkbox.

Edge Portal - Select File to Restore


6. From the same page you’ll need to indicate a restore location from one of two options:

Files can be restored outside of their current location. You can indicate the directory where the restore should be performed. The default location for restores on Windows servers will be the “Restores” folder. Restores on Linux will default to the “tmp” folder.

Edge Portal - Select Restore Location

Files can also be restored in their current location. You can also select to overwrite the existing files. If you do not mark the “Overwrite existing” checkbox, then files will not be overwritten unless the restore files are newer than the files in the destination directory.


7. Submit your restore
Once you’ve indicated the files you want to restore and selected a location, click the “Restore” button in the bottom right corner of the screen. You’ll receive a confirmation message that your job was successfully submitted.

Edge Portal - Restore Submission Success


8. Review the status of your restore job
Return to the “Previous Restore Jobs” section of the “Backups and Recovery” tab. You will see one of four icons next to each restore job:

  • Checkmark meaning the restore has been completed.
  • Hourglass meaning the restore is in progress.
  • Red “X” meaning the restore has failed.
  • Black “X” meaning the restore was cancelled by a portal user or an Edge employee.

You can cancel a restore in progress by clicking the cancel link in the furthest right column.

Edge Portal - Cancel Restore

Edge Hosting is a leading managed hosting provider that offers secure, scalable and dependable hosting solutions. Not all hosting providers perform nightly backups, but at Edge, that comes standard with our managed services. If you have any questions about a file restore you can always call our tech support staff at 866-334-3932. Our support team, which is entirely US based, is available 24 hours a day, 7 days a week and 365 days a year. That’s how we can ensure 100% uptime for your applications, databases, and websites.

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