February 2, 2012

Customer Survey Results

Recently we completed our annual customer survey and the response was tremendous. We would like to thank everyone who participated. Your feedback on technology trends, social media interactions as well as our service levels is extremely helpful and insightful.

In addition to being very proud to have received such an exceptionally high net promoter score of 67, there are a number of interesting tidbits of information from the survey which we would like to share with you. Here is how people responded:

Which of the following services do you prefer to use to keep up to date?
Facebook 79%
YouTube 72%
LinkedIn 70%
Email Newsletters 66%
Twitter 60%
Blog/RSS 50%
Google+ 44%
Online via Webcast 29%

Did you know you can follow us on Facebook, Twitter, and LinkedIn. Following us is a great way to hear about our latest offerings, and the people behind our services.

What services are people interested in?
Providing Software as a Service 35%
Virtual Load Balancers 30%
Content Distribution Network 26%
Self Service VM Creation 24%
Consuming Software as a Service 21%

In the coming months we will be rolling out support for CDN’s and Virtual Load Balancers. Given our company’s strong focus on highly available systems, in comes as no surprise that many of our customers provide Software as a Service (SaaS).

What server technologies do you use?
Windows 81%
Linux 29%

Edge manages both Windows and Redhat Linux. servers. The total is greater than 100% because many of our customers use both platforms. The overall split is consistent with the market share of Microsoft and Redhat.

What programing language are you using?
Cold Fusion 62%
.NET 35%
Java 35%
PHP 34%
Ruby on Rails 2%

While ColdFusion is our most popular technology stack, it is worth pointing out that a substantial number of our customers are depending upon our experience with .NET, PHP and Java. While not surprising, very few companies are using Ruby on Rails in the enterprise environment.

If you are changing development stacks, what are you planning to move to?
.NET 6%
PHP 5%
Java 5%
Ruby on Rails 3%
Cold Fusion 0.3%

There does not appear to be an indication of a significant shift in development trends but for those looking to move, we can help. As you can see from the previous statistic, 2/3rds of our customers are already using .NET and PHP with us.

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