DataBank Holdings Ltd. and its affiliates that own and/or operate facilities in various locations (collectively “DataBank”) understand the fundamental importance of privacy to individuals and businesses as well as privacy regulations in today’s world. DataBank is committed to protecting the privacy of our website visitors and clients. We uphold the highest industry standards in online privacy. This Privacy Statement discloses our privacy practices and expresses our commitment to keeping you informed of the information we collect and how it is used. This Statement applies to all personal information we handle in connection with our website. This statement sets forth our information gathering and dissemination practices for www.databank.com and related websites. We will not disclose information about customers or users without express permission unless the release of said information is required by government subpoena. DataBank reserves the right to modify our statement at any time. The most current version of the privacy statement will always be available at http://www.databank.com/privacy/.
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DataBank Holdings, Ltd. complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) as set forth by the U.S. Department of Commerce. DataBank Holdings, Ltd. has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.
DataBank and covered entities comply with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) as set forth by the U.S. Department of Commerce. DataBank and covered entities have certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF.
With respect to personal data received or transferred pursuant to the EU-US Data Privacy Framework, DataBank is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. Individuals may request access to their personal data or to resolve any complaints regarding our collection or use of your personal data, or to limit the use or disclosure of any personal data by emailing compliance@databank.com. In certain situations, DataBank may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. In compliance with the EU-U.S. DPF. DataBank Holdings, Ltd. commits to resolve DPF Principles-related complaints about our collection and use of your personal information. EU individuals with inquiries or complaints regarding our handling of personal data received in reliance on the EU-U.S. DPF should first contact DataBank Holdings, Ltd. at compliance@databank.com.
In compliance with the EU-U.S. DPF, DataBank Holdings, Ltd. commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) with regard to unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please first contact our Data Privacy Officer (CISO@DataBank.com). In compliance with the EU-U.S. DPF, DataBank Holdings, Ltd. commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF to JAMS, an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://www.jamsadr.com/dpf-dispute-resolution for more information or to file a complaint. The services of JAMS are provided at no cost to you.
Our sites use several different forms that our customers can use to request information, products, and services. From these forms, we collect the following information:
We have implemented Google advertising products to display advertising on our website. These products collect traffic data using a specific cookie placed on your computer by Google. In addition, we use “Remarketing with Google Analytics” to advertise online.
DataBank makes every effort to follow industry standard best practice security measures to prevent the loss, misuse, and alteration of the information under our control. All financial and personally identifiable information is encrypted during transmission and at rest and our company databases are accessible only to internal employees.
We use your contact information to send you information about our company, process requests for services, send invoices, and to contact you when necessary. We also use the information we collect to improve the content of our website. Non-Customers may opt out of communications. Existing customers cannot opt out of receiving information that we deem essential or important for us to communicate in order to provide ongoing services and support. Customers can update their contact information via the DataBank Support Portal.
We may ask you to enter your credit card or bank account information on our DataBank Support Portal to enable us to charge your account when you purchase services from DataBank. All information you will be asked to enter is protected using strong encryption techniques. We collect this information on a transaction-by-transaction basis and will never authorize the release of this information to anyone not directly involved in processing the transaction. This information may be encrypted and stored for logging purposes. DataBank secures, processes, and maintains this information in accordance with PCI-DSS standards.
We may use your unique network address (IP address) to help diagnose problems with our services, and to administer our website.
We use cookies to keep track of your purchases during the time you view www.databank.com. We may also use them to recognize return visitors and to track our promotions. DataBank may collect personally identifiable information from visitors in several ways, such as online forms but only when visitors volunteer such information. DataBank may also collect information about how visitors interact with our website. This information is obtained through analysis of server logs and the use of “cookies” placed on user machines. A cookie is a piece of software that a web server can store on a computer system to identify the visitor if they visit the website again. All the information that we collect from visitors through the use of cookies is not personally identifiable. However, it may be associated with personally identifiable information that visitors provide us with through our website. We gather this information for internal use only and will never authorize the release of this information to anyone outside of DataBank.
You may opt-out of Google Analytics for Display Advertising and customize the advertising displayed by following this link. Third-party vendors, including Google, use the cookies placed on your computer in conjunction with their technology to show you advertising even when you are not on our site. These cookies and analytical tools record the sites you visit and other information regarding your activity on the Internet and display advertising based upon that information.
You may opt-out of certain aspects of the Google products by clicking here.
DataBank will not disclose information about customers or a visitor without the express permission of the customer unless the release of this information is required to satisfy an action requested by the customer or is required by a government or law enforcement subpoena. However, we reserve the right to transfer information collected from our customers in connection with any future transaction involving the transfer of the assets of our company.
If you desire to review or change your personally identifiable information held by DataBank, please contact us at compliance@databank.com. We do not respond to anonymous correspondence and will refer individuals who deliberately attempt to mislead us regarding their identity to appropriate law enforcement officials.
You can access your personal information if you have an online account with us, either by logging in to your account on Support.DataBank.com or contacting us via email at Compliance@DataBank.com.
You have the right to request the deletion, correction, or transfer of your data, which can be done through your account or by emailing compliance@databank.com.
We will process your requests promptly, but certain data may still be retained for legal reasons.
We will not share your personal information without your consent, except when necessary for providing services.
You can opt out of non-essential data usage by clicking the “Opt-Out” link in communication footers or on our websites.
Opting out of promotional communications will not stop business-related emails and notifications.
We comply with all applicable state and federal privacy laws within the United States, including the California Consumer Privacy Act (CCPA), the Nevada Privacy Law, and the Virginia Consumer Data Protection Act (VCDPA). DataBank evaluates new privacy laws as they are published to ensure compliance. In some cases, the data collected by DataBank may reside in a state with different data privacy laws from those in your specific state or area. DataBank may share information with third party vendors or service providers as it relates to providing services.
DataBank implements and maintains reasonable security practices to help protect the confidentiality, security, and integrity of your information. While no method of data transmission or storage is 100% secure, we strive to use commercially acceptable means to protect your personal information. These protection measures are additionally designed to ensure compliance with applicable laws in states that may not have similar levels of data protection as required by relevant data protection laws. These measures encompass the implementation of reasonable and suitable physical, technical, administrative, and organizational safeguards. These safeguards aim to enhance data security, whether the data is at rest or in transit, and ensure the confidentiality, integrity, availability, and resilience of Personal Data.
DataBank uses reasonable and appropriate logical and administrative safeguards to enhance the security of our systems and protect the confidentiality, integrity, availability, and resilience of Personal Data. These measures include encrypting data, employing technical safeguards, ensuring data backups, and regularly assessing their effectiveness.
DataBank will keep Personal Information for the duration required for reasons which includes providing services, fulfilling contracts, complying with laws and regulations, and safeguarding the rights, property, and safety of all relevant parties, including you, our customers, and third parties.
For DataBank customers, once our business relationships expire or terminate, we will archive Personal Data. This is done to preserve artifacts associated with the business transactions and comply with legal, regulatory, or organizational retention requirements. After the archiving period, which includes the expiry of statutes of limitation and minimum record retention mandates, DataBank will remove the Personal Data from our systems and records.
Changes to this Privacy Policy may be made by DataBank at our discretion and will be published to the website, http://www.databank.com.
Please contact us with any questions regarding the DataBank privacy statement at:
Telephone: (214) 720 – 2266
Email: compliance@databank.com
Postal Address: DataBank Holdings, Ltd.
400 South Akard Street
Suite #100
Dallas, TX 75202
Attention: Compliance
Version 2023.11
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